Tag Archives: SRS Version Check

Troubleshooting: The installed version of SQL Server is Not Supported (SCOM 2012)

Awhile back I rebuilt one of my test environments. Post rebuild something very strange happened- I could not for the life of me get SCOM reporting to install. All the initial pre-req checks would pass, everything else would install just fine, but I would keep hitting this error.

If you mouse over the little Red X you would get the following:

If you consult the install log files in %userprofile%\AppData\Local\SCOM\LOGS I would find:

Searching for the error online returns a number of posts which while well meaning offer solutions which are unfortunately ultimately not very helpful.

I then spun up a brand new all in one test environment just to try to narrow things down and found that once again the error was present even though the installed version of SQL was a supported version.

After more troubleshooting than I would like to admit this left me with one option, there was something wrong with my SQL media I was using. At first glance it looks just like any other SQL media I have downloaded from MSDN:

But then I looked at the entire name of the media file:

Somehow in a moment of test environment building delirium I had downloaded an x86 copy of SQL 2012 Enterprise, and apparently one of the little known side effects of accidentally installing 32-bit SQL on a 64-bit Operating System is that you will get an SRS Couldn’t Check Version Exception, but everything else will install and work just fine.

I have come across a few instances of other people reporting this problem on the forums, but never actually arriving at a solution. Hopefully this post will be of some use. Once 64-bit SQL was installed on 64-bit Windows Server 2012 everything installs fine as it always has in the past.

 

Tagged , , , ,